Late one evening, the quiet of my office was suddenly broken. The CEO appeared at my door, looking visibly troubled. "Come with me, I need you," he said in a tone that left no room for questions. He led me straight to the production floor, where a tense crowd had gathered around our most complex, high-pressure gas machine. Standing in a tight circle were the Operations Director, the Maintenance Manager, the Department Head, the Shift Supervisor, and the Machine Operator. You